OK. Remember how Alaska Airlines totally jerked me around on the whole flight-to-Ketchikan thing?
When I got home, I sent their Customer Service Department a very lengthy and peeved letter requesting reimbursement for the Juneau hotel. (Heck, I may have even demanded reimbursement. That's how peeved I was.)
Earlier this week, I received a letter of apology. Today, I received a reimbursement check.
Hooray!
They still treated me rotten at the airport, but their make-things-better team is definitely on the ball.
1 comment:
Congratulations.
Sometimes it pays to be a lawyer and write well.
Post a Comment