Saturday, July 21, 2007

Success!

OK.  Remember how Alaska Airlines totally jerked me around on the whole flight-to-Ketchikan thing?

When I got home, I sent their Customer Service Department a very lengthy and peeved letter requesting reimbursement for the Juneau hotel.  (Heck, I may have even demanded reimbursement.  That's how peeved I was.)

Earlier this week, I received a letter of apology.  Today, I received a reimbursement check.

Hooray!

They still treated me rotten at the airport, but their make-things-better team is definitely on the ball.

1 comment:

grodygeek said...

Congratulations.
Sometimes it pays to be a lawyer and write well.